How do I request to scan my containers?
To perform the terminal truck scanning service, you must send an email to SACOP@EXOLGAN.COM 24 hours prior to the on-site verification appointment and indicating what documentation has already been presented to the customs scanner. The terminal truck scanning service has a cost of USD 110 + imp per container.
How do I register a new client?
On our website, you will find detailed instructions. You must access: USEFUL INFORMATION-FORMS-CLIENTS REGISTRATION. The requested documents should be sent to the email address detailed in the instructions. The registration takes 48 hours.
How to generate a VEP?
On our website, you will find detailed instructions. You must access: CUSTOMER SERVICES-ELECTRONIC BILLING. In case of doubt, you can contact email@example.com
I generated the VEP and I can't find it?
All VEPS generated must be made to a CUIT that has an interbanking platform and is associated with the Exolgan community. How to join can be found in our electronic billing instructions. All VEPs generated must be searched for payment by the CUIT used for this purpose and from the interbanking page.
How do I cancel a VEP?
VEPs must be canceled from the INTERBANKING page, accessing from the account / cuit from which it was generated.
I did not get the VGM, where do I make the request?
In case you have not received the VGM ticket, you can send an email requesting it to the email SACOP@EXOLGAN.COM.